Help

Drawings

I generally use three types of paper for my drawing:

1. Daler Rowney 96 gsm acid free paper
2. Daler Rowney Sussex Cartridge 130 gsm
3. Seawhite of Brighton 140 gsm acid free

I draw using fade-proof pigment inks, using from 0.05 up to 0.4 (though rarely use that size) preferring to keep within 0.05 to 0.2 for the intricacy.

Most drawings average between 30 to 40 hours to complete, but more intricate ones can exceed 70 hours (example - The Old Galleon).

How big are paper sizes? See below ..

A4 = 8.3 x 11.7 in, 210 x 297 mm

A3 = 11.7 x 16.5 in, 297 x 420 mm

A2 = 16.5 x 23.4 in, 420 x 594 mm

A1 = 23.4 x 33.1 in, 594 x 841 mm

A0 = 33.1 x 46.8 in, 841 x 1189 mm

Prints

My prints are produced using a high resolution giclée reproduction on fine art portrait smooth white paper.

(The term “giclée” is used to describe a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve prints of superior archival quality, light fastness and stability.)

Ordering

UK customers:

Payment for orders taken via this website are handled by PayPal and BACS - sensitive information like credit/debit card details are never passed to us. The only information we receive is that which is needed to fulfil your order.

To order via the website please take the following steps:

1. If you haven’t done so already, take time to read the Sale of Goods Terms and Conditions.
2. Navigate to the page which shows the item you wish to order.
3. Select the size of item you wish to order from the dropdown box.
4. Click on the checkbox to confirm you’ve read the Terms and Conditions.
5. Click on “Add to Cart” - you will now be directed to PayPal.

Once on the PayPal site, follow the onscreen instructions to place your order. There are a few things to note:

• If you want to place more items in your cart before paying, just click on Continue Shopping. Your cart contents will be remembered.
• If you want to order more than one of any item in your cart, you can alter the quantity on the first Paypal screen.
• You can pay in one of two ways:
  • If you have a Paypal account, you can use that.
  • Alternatively, you can just use a debit/credit card (and optionally create a PayPal account).

BACS: I accept BACS to the following bank account Sort Code 60.12.35 Account Nº: 33492581. Please reference the item (eg Two Towers - A4 - Mr Smith) you’re buying if able to so I know who is paying for what! This is actually my preferred method because it avoids PayPal fees.

Acceptance of orders will be acknowledged by email.

Overseas Customers:

Orders from outside the UK are welcome but please contact us for details of postage and packing costs, delivery times and payment methods. Please DO NOT place an order via the website as it has no facilities for charging the correct postage.

I will obtain a shipping price from Royal Mail and agree this with you. Once you are satisfied with this cost, I will either invoice you via Paypal or ask for a BACS payment directly into my bank.

You should also note that you are responsible for paying any import duties and taxes that may be incurred once your goods reach their destination. (more details here)

Orders are not accepted for PO and BFPO boxes due to item size restrictions.

Dispatch

All artwork is carefully packaged in strong cardboard tubing to minimise the risk of damage in transit.

For UK orders, postage and packing is free and goods are sent via Royal Mail Special Delivery Guaranteed™. We aim to dispatch orders within five working days.

Dispatch of orders will be confirmed by email.

Delivery

UK Orders are sent via Royal Mail Special Delivery Guaranteed™ - this guarantees delivery before 13:00 the next working day.

A signature will be required upon delivery.

If you have not received your order two working days after its dispatch or seven working days after placing your order, please contact us.

Returns

Incorrect Goods:

Please contact us immediately and we will dispatch the correct item(s) as soon as possible. We will also arrange with you to return the incorrect item(s) - postage and packing costs will be paid by us. More details here.

Damaged goods:

Please contact us immediately and if possible include some pictures of the damage. Where possible, replacement goods will be dispatched as soon as possible. If replacement is not possible - for example, if an original drawing is damaged - you will receive a full refund. More details here.

Cancelling an order:

If you are an EU customer, you have the right to cancel an order placed via this website without giving a reason. You can cancel the order from the moment you place it up to fourteen days after actually receiving the goods.

If you cancel your order and have actually received the goods, you must return them before receiving a refund.

It is your responsibility to ensure that they are returned undamaged and you are also responsible for the cost of postage and packing.

If you fail to take reasonable care of the goods, whether whilst in your possession or when returning them, or if you fail to return them, we reserve the right to refund you in full less any amount due by way of compensation to cover any loss.

When returning goods, it is advisable to re-use the original packing or to use something similar. You should also use a postal service that offers recorded delivery and suitable levels of compensation for non-delivery or damage.

Please read this carefully for complete details of cancelling an order.

Accessibility

If necessary, this website can be navigated using just the keyboard. Whilst the standard ‘off-canvas’ menu is not accessible via the keyboard, its functionalty can be replaced by using the sitemap. A link to the sitemap is placed at the foot of every page.

Standard access keys are also defined - these are detailed on the sitemap page.

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